Providing Alternative Accommodation Options for Our Frontline Healthcare Workers
The Frontline Healthcare Workers Stay program is designed to support frontline healthcare workers in Hamilton by providing access to low cost overnight accommodations at McMaster University to avoid impacting others in their homes.
Stays range from a minimum of three nights to a maximum of 14 nights.
Who Can Stay?
Accommodations are available to frontline healthcare workers employed in positions which provide direct care or support to patients.
All requests for accommodations will be approved by Thrive before reservations can be booked.
Check-In and Check-Out is available at the North Quad Service Centre, located in the Commons Building (no. 28) next to McKay Hall. Access Commons via the covered breezeway on the north exit of McKay and turn left. Entrance to the building is to the right of the Centro sign and the Service Centre is visible from the entrance doors.
|Stay Duration||Room Cost||Room + Parking|
Guests will stay in McKay Hall (no. 27 on the Campus Map), located in the north east quadrant of McMaster’s Main Campus. Indoor parking is available in the Stadium Underground Lot, and limited outdoor parking can be accessed from Lots G and H.
Guests requiring parking must request a transponder when booking their reservation. A reduced parking fee of $6.00 per day will be added to your bill.View the Campus Map Here
Optional Meal Ordering
All workers may opt-in to daily door delivery of breakfast, lunch and dinner by Hospitality Services at $24.50 per person, per day. Your meals will be delivered outside your Unit by McMaster Hospitality Services. We are not able to provide the customization of menus currently except for allergies. All meals need to be opted in at time of booking.
Meal delivery times are as follows:
- Breakfast: 8am – 10 am
- Lunch: 12 pm – 2 pm
- Dinner: 5:30 pm – 7:30 pm
Please note that meals services do not include hot beverages such as tea or coffee. A small fridge will be available in your room for your use.
External Meal Delivery Services
Guests opting to use meal delivery services such as UberEats, Skip the Dishes and DoorDash can have their food delivered to the main entrance of McKay Hall. Food can be left at the designated location in the vestibule and picked up by the guest. Please note that delivery drivers are not permitted access beyond the vestibule.
Please note that food deliveries cannot be accepted by the Service Centre. Ensure that clear directions to McKay Hall are communicated with the driver so that your meal can arrive in a timely manner.
Delivery Directions: Enter McMaster Campus from the Sterling St. entrance. TURN RIGHT on Stearn Dr. When you reach the intersection, TURN LEFT to continue on Stearn Dr. GO STRAIGHT on Stearn and follow the bend. McKay Hall will be on the left side opposite Lot E and the Peter George Centre for Living and Learning. Food drop-offs can be done in the main entrance to McKay inside the vestibule (main entrance, east doors). The building lobby is not accessible for food deliveries.
During Your Stay
Hamilton and McMaster University require the use facial coverings or masks that cover the mouth and nose. Guests are always required to wear a non-medical mask or face covering in indoor public spaces, including but not limited to hallways, lobbies, elevators, common rooms, laundry room, etc. Detailed information will be provided in your agreement expectations.
Housekeeping and Maintenance Services
Rooms are prepared with the following items:
- Linens and towels will be on your BED (only one bed will be made per person)
- Two sets of linens including: bed sheets, pillowcase, bath towel, face cloth and toiletries
- Waste liners for towels & bedding – NOT personal laundry
- Waste and recycling liners and bins – please use accordingly
- Fire Alarm Evacuation Plan
- Self-Isolation/Isolation documents
- Facial tissues, toilet paper
- Cleaning products
All residences at McMaster have a strict no guest policy. Booked rooms will be reserved for the assigned guest only.
Guests are responsible for the waste in their room. You may dispose of any waste in the designated garbage room on your floor.
Pay-per-use laundry access available upon request. Please contact the Service Centre at firstname.lastname@example.org.
Mail and Package Delivery
Mail Services are available through our Service Centre in the Commons Building. Please use the following address format to ensure your items are properly directed:
Your Name (First and Last)
McKay Hall, Room Number
1280 Main Street West
Frequently Asked Questions
Q: Why is the reservation non-refundable?
A: Please book only the nights you need so that we can make space available to as many healthcare workers as possible. This is a cost recovery based rate program, and as such we’ve eliminated extra administrative fees and credit card charges to keep the the rate as low as possible.
Q: Why can I only book a maximum of 14 nights?
A: In order to accommodate as many healthcare workers as possible, we’ve implemented minimum and maximum length of stays.
Q: Why is the ‘fine print’ 11 pages long?
A: The ‘fine print’ shared is a slimmed down version of the standard agreement signed by McMaster students living in residence. We share this in advance so we are as clear and transparent as possible of the obligations on all sides.